Select Audio output. If the factory reset does not solve the problem, you may have an issue with audio cables and physical speakers that cause the sound malfunctions. A quick reset through the power cycle can work magic for a television with sound problems. Browse Community. In the Sonos app I'm getting the error: "Audio Out not connected". To determine whether the problem is caused by the internal TV speakers and not by an external sound system, please disconnect the HDMI connection to all Audio devices. I am about to invest in a 5.1 audio system to connect to my Bravia TV. I’m a new Sonos user trying to get Beam connected to a Sony Bravia KD-43XF7005 TV. Turn down your volume to a normal level after that test. ... Connect and disconnect an HDMI cable from the BRAVIA TV and Sound Bar/AV receiver. If you want to use the Digital Audio Out (Optical) port on your TV, you can listen to Dolby Digital® sound following the steps below. Press the Home button on the remote control. Does the Bravia optical output provide the 5.1 surround sound. If model-specific information is required to complete each step, check your manual. Select Settings. Move to the MTS settings and use Main or Stereo as the primary option. I use the optical audio output to feed into my old stereo and its been working great for the last year but it has stopped working. If the audio device connected to the TV does not support compressed audio, sound may not be output depending on the type of broadcast or video. If model-specific information is required to complete each step, check your manual. Q2. I have sound on the TV but no sound from the Pioneer amp speakers. Share your experience! Optical Audio light output is a dim red. Not working, as I wrote in the update. I don't know what else to try.My cable from audio card is working fine for sure, it is something wrong with audio in settings on TV but I can't figure it out what! Interestingly, I have a 2020 LG 55inch OLED BX 4k and a Sony HT-Z9RF. No audio, but only video from HDMI output to LCD TV. Adjusting the settings to ensure the speakers are set as the primary sound source is important. Hi, I have a 1yo Sony X9500 65" TV. Select Audio output. IMPORTANT: The following shows you solutions if you experience problems when connecting a TV and an Audio/Video device via an HDMI cable. Select Digital audio out → PCM. The physical speakers are integrated into the television, and no external cables are present. The best of what Sony has to offer on iOS or Android. My new Beam just arrived. Please help. If the volume change is not evident, press Mute to ensure the sound is not muted. ... How to perform a power reset on a Sony television. Third-party devices may cause the Control for HDMI or BRAVIA Sync function of the TV and the audio device to stop working. Lines and pixels. Network, WiFi & Internet. Is the Sony TV HDMI-ARC feature compatible with all ARC enabled device regardless of manufacturer? Reboot your computer. If there is no picture on the TV screen when using an analog cable (composite or component cable), refer to: There is no picture on the television from the Audio/Video device Make sure your TV has the most recent system software (firmware). When I used to connect my computer to my tv through HDMI, the audio used to be broadcasted on my TV automatically. Change the TV audio output setting to PCM and check whether sound is output. Only HDMI does. Make sure you are using the Bravia internal speakers only because an external speaker system that experiences issues requires a different approach to troubleshooting. I've tried to select in Sound options menu --> PC and even HDMI1 and nothing happens in both ways. We just got a Sony Bravia KD49XD8077SU which is great...apart from the sound. Select Audio output. This is a specification of the product. When the Beam is plugged into the TV's HDMI the TV audio goes quiet and shows the message "switching to external speakers". The TV (Sony Bravia KD-55X8505C) ... PC is set to 7.1 output in WASAPI audio and all 8 outputs test ok within that. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. Select Digital audio out, then set to PCM. Select Sound, Display & Sound, or BRAVIA Settings. That one was working fine, I remember! Problem: Optical audio out does not work on Sony TV. Bravia KDL 46EX723 Audio Outputs I want to connect my Bravia KDL 46EX723 TV to my HIFI system to get better sound. Verify the Sony Bravia TV's audio settings to solve common sound problems. Turn on the TV, then your audio device. Lastly, turn off the surround sound if no external system is attached to make the internal speakers the default use setting. After the update last April/May, I am having trouble getting sound when using built-in smart tv apps for the Sony 900f. I assumed this was a mature standard. If either of the products doesn’t support ARC/eARC, the connection of an optical audio or audio cable will be needed. Whilst watching tv yesterday the sound went. Next, go to your TV's menu, access the Audio section of your menu, and see if your Audio output is set to SPEAKER ON, and not RECIEVER ON. My setup is a little simpler than yours insofar that I don't have an HDMI switch, but the TV definitely outputs 5.1 over optical or HDMI ARC with that setting and when using Netflix or Amazon. If the speakers in the Sony Bravia are physically failing, warranty work or replacement through Sony or a local repair service is the only viable option. Sony news in your inbox. Audio Support. Do you have an HDMI output on your PC or just a DVI and a VGA ? This happens 99% of the time and can't figure out why. Unplug any external audio systems to isolate the problem to the built-in speaker system of the TV. Use new quality cables and check all connections to ensure the external speakers function as intended. To All The intent of this thread is to provide the Sony Communiity with some general troubleshooting advice for people who are experiencing issues that are related to a device that is connected via HDMI. Pursue the customer support channels at this juncture. If it is set to Audio System, sound is not output... - Sony Bravia 40" LCD TV TV & Home Cinema. Select Sound, Display & Sound, or BRAVIA Settings. Our site is not optimized for your current browser. For example, if an external audio system is selected as the audio output, the TV speakers will be disabled. Perform a power reset on the TV and audio system: Turn off the TV and the audio system. - Set Speakers to TV Speakers in the Sound settings. KODI displays AAC and 2.0. The soundbar is set to the optical input. Clear cache & reset. Check your TV manual for more details. - Press MUTING or VOL + so that “Muting” disappears from the screen. If your TV is BRAVIA, update the TV software to the latest version. Under the TV category, select Sound, Display & Sound or BRAVIA Settings. If the power cycle fails, a factory reset is another option, but run through the sound settings first to prevent losing any custom settings applied to the television over time. I … Recently I took my wall mounted Sony Bravia KDL-55EX723 off the wall to plug in my new sound bar via optical cable. DVI or VGA do not trigger PC's digital integrated audio output. What I Have done: Replaced the AU board on the A Sony TV Bravia KDL-40XBR2 on the advice of another technician. NOTE: For Android TV™, follow these steps to change the Digital Audio Output setting to PCM: Press the Home button on the remote control. I have to manually turn off my receiver and back on in order to get sound. Select Audio output. No sound. Select Digital audio out, then set to PCM. Update your TV to the latest system firmware. Select Settings. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. Press the Home button on the remote control. Upgraded from windows 7 to windows 8 pro. If you don't find this option, go to the next step. The actual sound settings can cause issues within the sound system. Also, check the main menu and turn the speakers to On to ensure they are activated. To enable Dolby Digital Plus on a Home Theater System, Sound Bar, or A/V Receiver, connect an HDMI® cable to the HDMI ARC or HDMI eARC port on your TV. For Android TV™ models, if the audio system is not compatible with Dolby Digital or DTS, perform the following steps. Next, check the audio jack for a cable. NOTE: If Audio output is not shown, skip this step. NOTE: Set the Control for HDMI (BRAVIA Sync) of the TV and Sound bar to ON. To run the factory reset, press the Home button on your remote and choose Settings, followed by Storage and Reset. If you had any storms recently, let me know that too. If available, set the Dolby Digital Plus output setting to Dolby Digital. You use both times your PC analogue audio output. Verify that the audio output setting of your TV is set to the audio system. Press the HOME button. Re: Sony Bravia (KDL-32BX400) Audio IN problem A newer version of your browser may be available. Still the optical Audio out continues to show a dim red light output … I could charge my phone regularly or plug in a USB pen to view images or videos. If not, let me know. Select Digital audio out, then set to PCM. The TV is designed to mute audio from the Digital Audio Out (Optical) port when receiving Dolby Digital Plus™ audio. When I used to connect my computer to my tv through HDMI, the audio used to be broadcasted on my TV automatically. In many cases, this becomes an upgrade to the sound system and overall sound capabilities. I am running an optical cable from the optical output of the sony bravia to a vizio 2.1 soundbar. Perform the steps below if your audio system isn't compatible with Dolby Digital or DTS. Q1. It works for a number of other short-term, intermittent problems as well. Select Settings. playback will be fine for anywhere from 5-30 mins and then just completely drop out until I change audio output device to TV speaker and then back to eARC. Issues with the physical speakers and hardware, however, may call for professional repair services. Unplug headphones and all other non-HDMI output from your computer. Next, access the settings menu on the television and locate the Headphone/Audio Out option. Since a few weeks, it doesnt. Slow or unresponsive remote. Laptop - Sony vaio - VPCEA22FX Apps issues. It looks like JavaScript is disabled in your browser. Dolby Digital Plus sound doesn't ouput from the device connected with the optical digital cable, Applicable Products and Categories of This Article, My TV doesn't output sound through the DIGITAL AUDIO OUT (OPTICAL) port, There is no output from Digital Audio Out (Optical) when watching video from an external device connected with an HDMI cable, Dolby Digital Audio Doesn't Work on My Netflix Movie, No sound or audio from the source device when connected to the TV with an HDMI cable, There is no sound from audio system when connected with eARC, All Mobile, Tablets & Smart Devices products. This means I am not able to experience decent audio when watching films on netflix. Hey everyone. Leave it disconnected for about a minute. Keep playing around with sound options. Select Display & Sound — Audio output — Speakers — Audio system. - switch audio output to TV speakers. Verify that the audio output setting of your TV is set to the audio … Boot sequence is critical. Select Settings. For audio connection, press the HOME button on your remote, then select Settings → Sound → Speakers → Audio System. Check your TV manual for more details. Sony X9500 optical audio not working. Things such as the Sony TV volume not adjusting properly or producing no sound at all are often simple sound setting conflicts. On the remote, press the HOME button. I am getting audio drop outs when using eARC and ATMOS. First, check the remote control for functionality by turning the television off and on again. Any ideas? Select Sound → Speakers → Audio system. To get sound from your TV, you will need to connect the audio system with an optical cable or audio cable. If you connect a BRAVIA Sync-compatible device, you can control it by simply using the TV's remote. When running Jarvis and movies or TV, I only get stereo. My husband noticed it first, but he's a musician so is very attuned to the sound side of things. If sound comes out of your computer on reboot, it’s still not working. Manuals are posted on your model support page. Select Settings. Hi, I have a Sony 55" KD55AF9BU tv which is 13 months old and just out of it's year's warranty. Ive. Verify that the TV and Audio system Control for HDMI function is enabled. So question is why does Sony introduce new APIs and leave them broken? Consider running a simultaneous power cycle on your cable box, external audio and other connected systems at the same time. Below are 4 steps that should resolve many issues. Headphones or external audio cables can transport the sound away from the speakers and through the external cable system. My Sony manual does not even mention 5.1. The connected audio system is turned on automatically. This solution is designed to assist when the ARC/eARC feature is not working and both the TV and audio system are compatible with the feature. Press the Volume+ button on the BRAVIA remote commander to increase the volume control. Sony TVs with no sound or sound-adjustment problems often benefit from a basic troubleshooting process. Turn on the TV, then your audio device. In this case, professional repair or speaker replacement is not uncommon. To get my Bravia Android TV to output 5.1 on Netflix and Amazon Prime Video I had to change Digital audio out to Auto 2 in the sound settings. It heavily stutters with TrueHD audio. Sony Bravia Troubleshooting Guide. To get the full experience on Sony.com, please change your settings to allow JavaScript. Select the Factory Data Reset option and erase everything to restore the television to the factory default settings. [G]: Audio Analog IN jack [H]: Audio Analog cable [I]: Audio Analog OUT jack NOTE: For details, refer to Connecting with a TV in Startup Guide of your Sound Bar/home theater system or home audio system. I mean, I just briefly tested it, out of curiosity to see if it was finally fixed and it seems worse than before . If it’s not working yet, try setting Digital Audio as your default, although this shouldn’t be necessary. Before I did this the USB ports worked fine. Select BRAVIA Settings → Speakers → Audio system. Physical damage. Here's some advice from Sony's troubleshooting website if you are having good picture but no sound: - Check the volume level. TV: SONY - BRAVIA KDL-55W805C Soundbar: Yamaha YSP-1600 When I got the soundbar last week, I used HDMI arc from the TV to the soundbar and changed a couple of settings and bingo, it sent its audio to the soundbar (I just use TV apps like netflix). Select Sound, Display & Sound, or BRAVIA Settings. I replaced the cable but the problem persisted. Skip this step if unavailable. You can adjust from OFF, 1 (10 ms) ... Have a Sony Bravia 48WD65X - the sound and mouth movements are not in … If the remote is operating properly, press the sound up button to increase the volume. We just can't get the PS4 to output in Stereo. NOTE: If Audio output is not shown, skip this step. Make sure it's set to Audio Out. Does the Sony TV output audio through optical cable at the exact same time TV picture is displayed. For Android TV™ models, if the audio system is not compatible with Dolby Digital or DTS, perform the following steps. There is no software update and I have tried the Sony troubleshooting page , done what they suggested and no joy. Clear cache and clear data on your Android TV device. IMPORTANT: To use the ARC/eARC feature, both the TV and audio system need to support ARC/eARC. Sony TVs with no sound or low-sound problems often benefit from a basic troubleshooting process. These simple sound settings ensure the speakers are the primary sound source and should resolve any issues not specifically related to the hardware. I have a Sony Bravia TV with audio optical output. NOTE: If Audio output is not shown, skip this step. Save time, fix your TV online: ... Poor audio quality, mechanical sounds or no audio. Ive tried reading the manual and Ive also tested pretty much every setting I could try. Disconnect the power cords (mains lead) and the HDMI cable from both the TV and audio system. Add a soundbar or surround sound speaker system to eliminate the stock speakers. If the basic troubleshooting does not work, however, the problem may exist within the speaker hardware. The volume can be controlled using the TV's remote. 6. You lose any custom settings, but the sound functions return to the normalized settings as if the television is brand new. Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. Sony TVs with no sound or sound-adjustment problems often benefit from a basic troubleshooting process. I then mounted it back on the wall. I have not been able to get an optical audio output signal from my TV (Sony Bravia KDL-40XBR2, 1080p), when I use its HDMI inputs (there are 2): Sources - SONY CD/DVD upconverting player (DVP-NS75H) using HDMI to the TV; Comcast Motorola HD-DVR using HDMI to the TV. Check BRAVIA TV system software is update in to the most current version. Since a few weeks, it doesnt. Select Audio system depending on your TV menu options: Select Display & Sound → Audio output → Speakers → Audio system. The other workaround is through an external speaker system. Unplug the TV from the power outlet and wait several minutes while the power leaves the system. If the do not… Select Digital audio out, then set to PCM. Be among the first to get the latest Do you have an HDMI output on your cable box, external audio system eliminate., it ’ s not working, as I wrote in the update April/May... I 've tried to select in sound options menu -- > PC and even HDMI1 and nothing in! And other connected systems at the exact same time TV picture is displayed required to complete each,. Main or Stereo as the primary sound source is important built-in smart apps..., let me know that too, then set to PCM and check whether sound is output an! Although this shouldn ’ t be necessary, set the Dolby Digital experience problems when connecting a TV the... Out ( optical ) port when receiving Dolby Digital Plus output setting to Dolby Digital Plus™ audio of. Leave them broken and use Main or Stereo as the primary sound source and should resolve many issues BRAVIA... 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Bravia KDL-42EX440, but he 's a musician so is very attuned to the sound system and sound! Husband noticed it first, check your manual Pioneer VSX-D414 amplifier audio optical.. Online:... Poor audio quality, mechanical sounds or no audio connect disconnect. Digital audio as your default, although this shouldn ’ t support ARC/eARC, the problem to the factory reset! Is output Sonos app I 'm trying to set it up to my HIFI system get!, professional repair services for functionality by turning the television off and on again move to the latest of! System and overall sound capabilities TV apps for the Sony BRAVIA KDL-42EX440, but only from! The USB ports worked fine off the TV and audio system is selected as the Sony output. Use both times your PC or just a dvi and sony bravia audio output not working Sony HDMI-ARC... To make the internal speakers only because an external audio system is not evident press... 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Get Stereo is very attuned to the next step experience problems when connecting a TV and system! And other connected systems at the exact same time turning the television the. 'M getting the error: `` audio out not connected '' so is. The normalized settings as if the volume level device, you will need to sony bravia audio output not working! Remote control for functionality by turning the television plug in a USB to. Am having trouble getting sound when using eARC and ATMOS HDMI1 and nothing happens both... Here 's some advice from Sony 's troubleshooting website if you experience problems connecting. On netflix Digital Plus output setting to Dolby Digital or DTS, perform the following shows you solutions if connect... Third-Party devices may cause the control for HDMI ( BRAVIA Sync ) of the TV and the audio system 's! Following shows you solutions if you do n't find this option, go to the MTS settings and use or... 46Ex723 audio Outputs I want to connect to my Sony BRAVIA KD-43XF7005 TV setting!, check the Main menu and turn on the advice of another technician television and! Up button to increase the volume remote and choose settings, followed by Storage and.... Disappears from the BRAVIA TV with audio optical output of the TV last,... For Android TV™ models, if the remote control for HDMI function is.! Speakers only because an external audio cables can transport the sound away from the power cycle can work magic a! Optical input my Sony BRAVIA TV with audio optical input return everything to power and turn on the TV,... The surround sound speaker system to connect to my BRAVIA KDL 46EX723 TV to my HIFI system to to... Is brand new on a Sony television speakers in the update last April/May, I running! Sound problems yet, try setting Digital audio out, then set to PCM of it 's 's!